Our Mission

The mission of Family Service of Roanoke Valley is to transform lives by healing trauma and restoring hope for families and individuals of all ages through mental health counseling, case management and life skills education.

Our Vision

A community invested in health and well-being, recognizing inherent strengths and respecting the honor and dignity of all.

Our Values

We recognize inherent strengths in every individual and assume positive intent in every interaction.

  • professional and ethical behavior.
  • consistent, purposeful communication to promote engagement.
  • creativity and innovation.
  • quality in our program services and our interactions with the community.
  • diversity and cultural sensitivity.
  • being a part of a caring community.

Leadership Team

Sharon Jarrett Thacker, MSW, President and CEO 540-795-4670

Joan Bird, Chief Administrative Officer 540-795-4672

Ruth Cassell, Chief Development Officer 540-795-4671

Pam Adams, MEd, Director 540-795-4651

Jennifer Amateis, LCSW, Clinical Supervisor 540-795-4661

Emily DeCarlo, LCSW, Program Manager 540-795-4646

Karen H. Pillis, MS, Director 540-795-4669

Sarah Jane Lawrence, Program Manager 540-795-4649

Sterling L. McLaughlin, Program Manager 540-795-4642

Jamie Starkey, MSW, Director 540-795-4652

Meet Our Counselors

Family Service is a member of the Alliance for Strong Families and Communities and the Family Service Council of Virginia. Agency services are accredited by the Council on Accreditation (COA). Click here to meet the Counselors of Family Service of Roanoke Valley. Our caring professionals are available to provide traditional and/or innovative approaches to meet your needs. Specialties include Play Therapy, Faith Integrated Services, group therapy and more. We look forward to the opportunity to serve you.

Board Officers

Thomas Bass, Chair and Executive Committee Chair

Todd Leeson, Chair Elect

Cherie Grisso, First Vice Chair and Audit Committee Chair

Dave Prosser, Treasurer and Finance Committee Chair

Idella Glenn, Secretary

Board Members

Martha Anderson

Shelonda Arthur

Mary Beth Boyes

Loraine Fleming

John Frederick

Marie Greer

Price Gutshall

Hal Irvin

Michele Johnson

Baraka Kasongo

Diane Kelly,

Advocacy Committee Chair

Erika Lovegreen

Heman A. Marshall III

Andrea Milliron

Sandra Pratt

Katherine F. Strickland

Chris Turnbull,

Development Committee Chair

Honorary Lifetime Board Members

Sara Airheart C.T. (Butch) Meredith

Our History

Family Service was the first human service agency in the Roanoke Valley and has served the community since 1901. To learn more about the history of our organization, click here.