Our Mission

The mission of Family Service of Roanoke Valley is to transform lives by healing trauma and restoring hope for families and individuals of all ages through mental health counseling, case management and life skills education.

Our Vision

A community invested in health and well-being, recognizing inherent strengths and respecting the honor and dignity of all.

Our Values

We recognize inherent strengths in every individual and assume positive intent in every interaction.

  • professional and ethical behavior.
  • consistent, purposeful communication to promote engagement.
  • creativity and innovation.
  • quality in our program services and our interactions with the community.
  • diversity and cultural sensitivity.
  • being a part of a caring community.

Leadership Team

Linda Hentschel, President and CEO 540-795-4670

Sarah McConchie, CPA Director of Finance 540-795-4672

Jill Sluss, Chief Development Officer 540-795-4671

Karen H. Pillis, MS, Director of Mental Health Services 540-795-4669

Jamie Starkey, MSW, Director of Community Services 540-795-4652

Sarah Harig, LPC Clinical Program Manager 540-795-4699

Pam Adams, MEd Guardianship Program Manager 540-795-4651

Rhianna Price, Youth Development Program Administrator 540-795-4672

Megan Brookshier, Youth Development Coordinator 540-795-4685

Mandi Gray, MS, Resident in Counseling, Coordinator of Mental Health Services 540-795-4646

Meet Our Counselors

Family Service is a member of the Alliance for Strong Families and Communities and the Family Service Council of Virginia. Agency services are accredited by the Council on Accreditation (COA). Click here to meet the Counselors of Family Service of Roanoke Valley. Our caring professionals are available to provide traditional and/or innovative approaches to meet your needs. Specialties include play therapy, group therapy and more. We look forward to the opportunity to serve you.

Board Officers

Donna Littlepage, Carilion Clinic, Chair and Executive Committee Chair

Dr. Hal Irvin, Fralin Biomedical Research Institute at Virginia Tech Carilion, Chair Elect

TBD, First Vice Chair

Dave Prosser, Freedom First Credit Union, Treasurer and Finance Committee Chair

Dr. Loraine Fleming, Carilion Clinic, Secretary

Board Members

Shelonda Arthur, Carilion Clinic,

Dr. Azziza Bankole, Carilion Clinic,

Sarah Baker, Ferguson Enterprises,

Greg Brock, Firefli,

John Frederick, The Branch Group, Inc.

Marie Greer, Associated Asphalt Partners, LLC.,

Cherie Grisso, Richfield Living, Audit Committee Chair

Dr. Kimberly Horn, Virginia Tech-Carilion Research Institute Department of Population Health Sciences Virginia Tech,

Michele Johnson, Retirement Unlimited, Inc.,

Baraka Kasongo, Volatia Language Services,

Diane Kelly, Retired Mental Health Executive,

Todd Leeson, Gentry Locke Attorneys,

Andrea Milliron, Member One Federal Credit Union,

Dr. Tara Mitchell, Carilion Children’s Pediatric Behavioral Health,

Jill Pendleton, Former Educator,

Nadia Summo, American National Bank,

Honorary Lifetime Board Members

Sara Airheart

C.T. (Butch) Meredith
Interested in joining the Family Service Board of Directors? Please contact our President/CEO, Linda Hentschel: lhentschel@nullfsrv.org or 540-795-4671. [/one_third_last]

Our History

Family Service was the first human service agency in the Roanoke Valley and has served the community since 1901. To learn more about the history of our organization, click here.