Our Mission

The mission of Family Service of Roanoke Valley is to transform lives by healing trauma and restoring hope for families and individuals of all ages through mental health counseling, case management and life skills education.

Our Vision

A community invested in health and well-being, recognizing inherent strengths and respecting the honor and dignity of all.

Our Values

We recognize inherent strengths in every individual and assume positive intent in every interaction.

  • professional and ethical behavior.
  • consistent, purposeful communication to promote engagement.
  • creativity and innovation.
  • quality in our program services and our interactions with the community.
  • diversity and cultural sensitivity.
  • being a part of a caring community.

Leadership Team

Linda Hentschel, President and CEO 540-795-4670

Sarah McConchie, CPA Director of Finance 540-795-4672

Jill Sluss, Chief Development Officer 540-795-4671

Karen H. Pillis, MS, Director of Mental Health Services 540-795-4669

Jamie Starkey, MSW, Director of Community Services 540-795-4652

Sarah Harig, LPC Clinical Program Manager 540-795-4699

Pam Adams, MEd Guardianship Program Manager 540-795-4651

Rhianna Price, Youth Development Program Administrator 540-795-4672

Megan Brookshier, Youth Development Coordinator 540-795-4685

Mandi Gray, MS, Resident in Counseling, Coordinator of Mental Health Services 540-795-4646

Meet Our Counselors

Family Service is a member of the Alliance for Strong Families and Communities and the Family Service Council of Virginia. Agency services are accredited by the Council on Accreditation (COA). Click here to meet the Counselors of Family Service of Roanoke Valley. Our caring professionals are available to provide traditional and/or innovative approaches to meet your needs. Specialties include play therapy, group therapy and more. We look forward to the opportunity to serve you.

Board Officers 2021-2022

Dr. Hal Irvin, Fralin Biomedical Research Institute at Virginia Tech Carilion, Chair and Executive Committee Chair

John Frederick, The Branch Group, Chair Elect

TBD, First Vice Chair

Dave Prosser, Freedom First Credit Union, Treasurer and Finance Committee Chair

Nadia Summo, Foot Levelers, Secretary

Donna Littlepage,Carilion Clinic,, Chair and Immediate Past Chair and Executive Finance Committee

Board Members

Sarah Baker, Ferguson Enterprises,

Dr. Azziza Bankole, Carilion Clinic,

Matthew Barr, Carilion Clinic,

Greg Brock, Firefli,

Elda Stanco Downey, Roanoke Spanish

Kandy Elliott, MKB Realtors

Cherie Grisso, Richfield Living, Audit Committee Chair

Michele Johnson, Retirement Unlimited, Inc.,

Diane Kelly, Retired Mental Health Executive,

Todd Leeson, Gentry Locke Attorneys,

Dr. Tara Mitchell, Carilion Children’s Pediatric Behavioral Health,

William Nelms, Spectrum Media Solutions,

Patience O’Brien, Member One Federal Credit Union,

Jill Pendleton, Former Educator,

The Honorable Stephanie Moon Reynolds, Council Member, Roanoke City Council,

Honorary Lifetime Board Members

Sara Airheart

C.T. (Butch) Meredith
Interested in joining the Family Service Board of Directors? Please contact our President/CEO, Linda Hentschel: lhentschel@nullfsrv.org or 540-795-4671. [/one_third_last]

Our History

Family Service was the first human service agency in the Roanoke Valley and has served the community since 1901. To learn more about the history of our organization, click here.