Our Mission

The mission of Family Service of Roanoke Valley is to transform lives by healing trauma and restoring hope for families and individuals of all ages through mental health counseling, case management and life skills education.

Our Vision

A community invested in health and well-being, recognizing inherent strengths and respecting the honor and dignity of all.

Our Values

We recognize inherent strengths in every individual and assume positive intent in every interaction.

  • professional and ethical behavior.
  • consistent, purposeful communication to promote engagement.
  • creativity and innovation.
  • quality in our program services and our interactions with the community.
  • diversity and cultural sensitivity.
  • being a part of a caring community.

Leadership Team

Sharon Jarrett Thacker, MSW, President and CEO 540-795-4670
Joan Bird, Chief Administrative Officer 540-795-4672
Ruth Cassell, Chief Development Officer 540-795-4671
Jennifer Amateis, LCSW, Clinical Supervisor 540-795-4661
Emily DeCarlo, LCSW, Program Manager 540-795-4646
Karen H. Pillis, MS, Director 540-795-4669
Sarah Jane Lawrence, Program Manager 540-795-4649
Sterling L. McLaughlin, Program Manager 540-795-4642
Jamie Starkey, MSW, Director 540-795-4652

Meet Our Counselors

Family Service is a member of the Alliance for Strong Families and Communities and the Family Service Council of Virginia. Agency services are accredited by the Council on Accreditation (COA).

Click here to meet the Counselors of Family Service of Roanoke Valley. Our caring professionals are available to provide traditional and/or innovative approaches to meet your needs. Specialties include Play Therapy, Faith Integrated Services, group therapy and more.

We look forward to the opportunity to serve you.

Board Officers

Thomas Bass,
Executive Committee Chair
Todd Leeson,
Chair Elect
Nominating Committee Chair
Cherie Grisso,
First Vice Chair
Audit Committee Chair
Summer Harper,
Second Vice Chair
Dave Prosser,
Finance Committee Chair
Idella Glenn,

Board Members

Shelonda Arthur
Mary Beth Boyes
Loraine Fleming
John Frederick
Marie Greer
Price Gutshall
Summer Harper
Hal Irvin
Michele Johnson
Baraka Kasongo
Diane Kelly
Erika Lovegreen
Heman A. Marshall III
Andrea Milliron
Sandra Pratt
Katherine F. Strickland
Chris Turnbull,
Development Committee Chair

Honorary Lifetime Board Members
Sara Airheart
C.T. (Butch) Meredith

Our History

Family Service was the first human service agency in the Roanoke Valley and has served the community since 1901. To learn more about the history of our organization, click here.